News  Careers  Email September 03, 2010  Offshore BPO     Home       IT Planning       Execution        Support       About Us    Login  Overview Over the last two decades, developed countries have been very effective in leveraging lower manufacturing cost in countries such as Korea, Taiwan, Hong Kong and now China. Manufacturing has continued to shift to those countries that offered a better overall value. By shifting manufacturing overseas, western businesses have continued to grow by focusing on higher value added activities and taking advantage of the global market place - at the same time maintaining their cost competitiveness. Outsourcing of business processes to low labor cost countries is the next phase of evolving global markets. In order to stay cost competitive, it is becoming clear that every business has to leverage low-cost offshore labor markets. Not only for manufacturing, but also for higher value added white collar activities. With rapid development of communication infrastructure and growth of skilled labor, offshore outsourcing for business processes has become very attractive for US businesses. Challenges and Opportunities In financial terms, compared to an average total cost of $25 to $30/hr for US domestic workers, offshore BPO costs of $6 - $14/hr can enable you to cut costs by as much as 75%. In addition to a lower cost, these operations also reduce transaction time by leveraging a 24 hr work window. Although very attractive purely on the financial basis, businesses have to develop a deliberate strategy to leverage offshore BPO. Beginning with simpler clearly definable, repetitive processes that are not mission critical to higher value added processes that require domain expertise, analytical skills and decision making capabilities. Savings will not occur overnight. Initial Investment in processes and knowledge transfer is often required at the outset - while redundant staff may have to be maintained as a backup. The right strategy for each business will depend upon industry, size and unique processing requirement for each business. There are a variety of implementation options available for Offshore BPO. Ranging from total outsourcing to large outsourcers (such as IBM, EDS, Accenture, TCS, Wipro, etc.), to utilizing specialized boutique shops, to setting up fully owned subsidiaries. The best option is dependent upon the size and nature of outsourcing, outsourcing objectives, and preferences of the outsourcing organization. Critical Success Factors Deliberate BPO strategy that quantifies opportunities and outlines an implementation approach Implementation of people, processes and platforms to support offshore processes Approach to transferring process knowledge and expertise Clearly defined roles and responsibilities for offshore, local and interface teams Effective management and monitoring process for the offshore activities Our Offshore BPO Methodology We use the methodology outlined below for Offshore Business Process Outsourcing. This four step methodology is designed to maintain process integrity and minimize outsourcing risks. Delivery of our offline BPO processes is supported by our BPO Portal. This extranet contains starter modules to support specific processes. These modules are customized and configured in the initial phase of the project to support client processes. The portal enables role-based security and personalization to enable real-time process management and collaboration. Built on .NET architecture, this portal can be further integrated with client systems using Web-Services and BizTalk server. Our Services Offshore BPO Strategy Development Help Desk Support 1st and 2nd level support of Email Requests Off-line Functional Help Desk Off-line Technical Support Content Development Catalog Creation and Maintenance Data Gathering, Cleaning and Classification Website Maintenance and Support Financial and Accounting Services Billing services Invoice processing Accounts Receivables Accounts Payables Reconciliation with clients, banks, outside intermediaries, etc. Correspondence management Credit Collection Services Accounting and Reconciliation HR and Payroll Services Payroll & Benefits Administration Contract and Permanent Recruitment Support Records and Documentation Management CRM Services CRM Services Application Processing Prospect Database Development Campaign Management Research and Compilation of Market Information Surveys Promotional Coupons and Rebates Processing Data Mining and Analysis Health Care Services Medical Billing Transcription Data Mining and Analysis Insurance Services Claims Processing Banking Credit Card Processing and Reconciliation Check Processing and Imaging Back Office Operations Mortgage Application Processing Account Application Processing Investment Clearing and Settlement Application Processing Data Analysis and Data Mining Why Byzan Technologies? Cost savings by leveraging offshore BPO processes Web-Based Portal for delivery of customized services Real-time management and monitoring Wide variety of supported functions Tightly managed quality processes Expedite process by leveraging 24hr window Ph: 630.652.0450 Fx: 630.652.0960         Copyright (c) 2003 Byzan Technologies, Inc. All product and company names mentioned herein are trademarks or registered trademarks of their respective owners. 1900 S. Highland Avenue, Suite 105 Lombard, IL 60148